Investigating problems reported on accessing CloudConnexa Portal

Incident Report for OpenVPN

Resolved

The CloudConnexa portal is back up and running. If you continue to experience any troubles, reach out to Support. Thank you for your patience.

Posted Nov 18, 2025 - 18:01 UTC

Monitoring

A fix to the problem was deployed and results are being monitored.

Posted Nov 18, 2025 - 14:51 UTC

Update

We are currently experiencing problems related to a CloudFlare global outage. We are investigating the problem.

Posted Nov 18, 2025 - 12:17 UTC

Investigating

We are investigating reports about issues in accessing CloudConnexa Portal

Posted Nov 18, 2025 - 12:06 UTC

This incident affected: Access Server Licensing (Access Server Billing Portal, Access Server Fixed License Purchase Portal, Access Server Subscription Licensing, OpenVPN Access Server AWS Tiered Licensing), CloudConnexa Portal (Status, User Management, Network Management, Host Management, Access Management, Cyber Shield Domain Filtering, Cyber Shield Traffic Filtering, Access Visibility, Audit Log, Log Streaming, DNS Log), and CloudConnexa Subscription and Billing Management, CloudConnexa SSO, CloudConnexa API, Access Server Software Repository (SW Update), OpenVPN.net Website, OpenVPN Support Portal.